This page sets out when an item can be returned to Aurinest Collective and how the refund is handled.
We are an online-only retailer and do not operate a customer-facing showroom.
Return window
Contact us within 10 days of delivery to start a return. The item does not have to reach us inside that window — the request does.
Condition we can accept
- Unused, in original packaging with invoice.
- Tags, manuals and free items supplied with the order should be included.
- Items damaged after delivery through use cannot be taken back.
Exchanges
We do not offer exchanges. If an item is not right, request a return within 10 days of delivery and place a fresh order for the item you want; the two are handled separately.
Who pays return delivery
- Change of mind: the return delivery cost is borne by the customer.
- Damaged, incorrect or incomplete order confirmed as our error: we arrange or reimburse the return delivery.
Damaged or incorrect items
Contact us within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended because it helps us settle a claim with the courier. We review what you send and arrange a replacement or refund where applicable.
Refund timing and method
Once a returned item reaches us and passes inspection, the refund is issued within 7 business days to the original payment method. For a Cash on Delivery order, the refund is made by UPI transfer or bank transfer to an account you confirm to us.
Duplicate payment
If the same order is paid twice, the duplicate payment is refunded within 5 business days after we confirm the duplicate transaction. This is separate from a product return.
Restocking fee
No restocking fee is charged.
Warranty
We do not add a separate warranty through our store. Where a product page states a manufacturer warranty, that warranty applies on its own terms.
How to start a return
Email [email protected] or call +91 9303333353 with the Order ID and a short description. Customer service hours: Monday–Saturday, 10:00 AM–6:00 PM IST. We reply within one business day and confirm the return address, which is our business and order fulfilment address at A/69, near NEW JANTA GARDEN STUDIO, DDU Nagar, Sukhliya, Indore, Madhya Pradesh, 452010, India.